Troubleshooting

General questions related to a range of topics troubleshooting topics.

Troubleshooting

articles

What do the status light colours mean?

An overview of what your status light is telling you.

Why is the WiFi connection from my chargepoint intermittent?

Support for weak WiFi connections.

Why is my charger not connecting to WiFi?

Support for common WiFi issues.

Why are my charge sessions not showing in my charge history?

Support for missing data in the app.

Why can't I remove my plug from my car?

Support for removing the cable.

How is the Wireless Energy Manager charged?

Support on powering the Wireless Energy Manager.