Sometimes WiFi routers block the connection of devices. There are many reasons why and they could be related to the total number of connected devices, password issues, potential bugs in the router’s ARP table, and other system settings. We test every single charger rigorously before it leaves our factory, this includes a crucial step dedicated to connecting them to Wi-Fi, so we are absolutely confident that the WiFi on our chargers works.
We have listed some common issues with network connections below:
- Dual band networks: Our chargers can only connect to 2.4 GHz networks. If you have a dual band network, please ensure you are connecting to the 2.4 GHz network.
- Security protocol: Please ensure your network is using WPA2 security protocol, as our chargers may not connect to networks using WPA3 or a combination.
- Guest networks: With some devices and networks, such as Google Wi-Fi, you may need to create a guest network for our charger to connect to. You can create a guest network in the settings of the relevant device, or by contacting your Internet Service Provider (ISP). You may also wish to use this option if you're unable to connect to a WP3 network as you can set WPA2 for a guest network without downgrading your primary network.
- Password: Please ensure you are definitely putting in the correct password.
- Signal issues: Your Wi-Fi signal might be too weak at the location of the charger, we would recommend using suitable Wi-Fi boosters for indoor or outdoor applications, to boost the signal in the vicinity of the charger.
- Maximum limits: Some routers have a maximum limit of connected devices they can support. If possible, try removing a device from your network and try connecting the charger. If this solves the issue, then you may need to upgrade your router to allow more devices.
