Are Simpson & Partners chargers recyclable?

Yes, approximately 94% of the materials used in Simpson & Partners chargers can be recycled at the end of their life.

What sustainable materials are used in the chargers?

We use Accoya wood for lids and responsibly sourced metals and plastics, chosen for durability, recyclability, and minimal environmental impact.

Do the chargers have a warranty?

Yes. Charger enclosures have a 10-year warranty, and the power electronics have a 5-year warranty, reflecting our focus on longevity and reliability.

How does Simpson & Partners reduce supply chain emissions?

We maintain a hyper-local supply chain, using local suppliers and staff in the Cotswolds to minimise transport emissions and support local communities.

Can old chargers be returned for recycling?

Yes. We offer guidance on returning chargers at the end of life so materials can be responsibly recycled and re-used.

How many chargers has Simpson & Partners installed?

Simpson & Partners have installed over 5,000 EV charge points to date, across homes and businesses, demonstrating our experience, reliability, and trusted reputation in the industry.

Sustainability.

Not just a promise, it's our foundation.

No shortcuts. No patched up sections.
Every detail of our chargers are designed to endure. We engineer for long, multiple lifecycles, because we don't want our chargers to end up in the landfill. Great products should serve you today, tomorrow, and far beyond.

94%

Recyclable

We aim to do the right thing.

To do the very best for our customers.

We understand that a charger is a mission-critical part of your daily routine, and we want you to feel completely confident in its reliability. Whether you're charging at home or at your business, you can count on dependable performance without the worry of hidden terms or surprise exclusions. Your Home Series investment is protected with a 10-year warranty on the enclosure and a 5-year warranty on the power electronics, giving you long term peace of mind, built in.

Caring for our community.

Hyper-local supply chain.

We believe in supporting the people around us. When our local communities thrive, we thrive too. That’s why we choose staff from nearby villages and towns and where possible, select suppliers located close to our Cotswolds HQ.

FAQs

If your question isn't answered below, please ask our friendly chat AI as this has access to our entire knowledge base and will be able to provide an answer for you

My charger is out of Warranty, are you able to help?

Our V3 hardware now comes with an industry-leading 5-year hardware warranty. But support doesn’t stop there; whether you’re an existing customer or someone with a charger from the previous company, we’re committed to supporting you long into the future. For chargers that are out of warranty, we aim to provide ongoing help along with replacement hardware at cost where needed. We’re also launching a full catalogue of replacement parts, allowing you (or your installer) to repair your charger easily. This will include everything from front panels and lids to PCBs, sockets and even the small fixings. We’re also introducing a V3 Upgrade Programme, giving you the option to update your charger’s internal hardware to the V3 platform and benefit from the latest features and reliability improvements. So even if your warranty is coming to an end, there’s no need to worry we’ll continue to support you and ensure your charger stays reliable for the long term.

Are Simpson & Partners chargers future-proof for V2G?

Yes. V2G (Vehicle-to-Grid) is upgradable via an expansion module, allowing your charger to support future bi-directional energy features.

What improvements are being made over the coming months?

We’re continuing to invest in support throughout 2026, building on the reliability gains delivered with our V3 hardware. This platform is also being extended to our 22 kW chargers, bringing the same stability across the full range.On the software side, we’re releasing updates that prevent issues before they appear, along with a full app redesign featuring guided, step‑by‑step diagnostics so you can resolve most problems instantly. And if you do need us, we’re expanding our phone, email and live chat availability for faster access to the team.Our approach is simple: the best support works quietly in the background with continuous firmware improvements, automatic fixes and regular updates that make your charger more reliable over time and more real people to answer your calls.

How durable are your chargers?

Our EV chargers are built to last. We provide industry-leading protection and peace of mind with: 5-year warranty on all hardware components 10-year warranty on the enclosure and lid Our chargers use robust, weather-resistant materials designed to withstand outdoor conditions and frequent daily use, ensuring reliable performance for years to come.

What maintenance or aftercare is needed for a home EV charger?

Minimal! All Simpson & Partners EV chargers are built to last and weatherproof. We recommend: • Occasional visual checks for wear or damage • Keeping the cable clean and safely stored • Software updates (done automatically via Wi-Fi) • Do not use harsh chemicals (eg bleach) • Never jet wash your EV charger And if you need support, our UK-Cotswolds based team is here to help.