Why is my 3-phase Home 22 only charging at 16 amps (11kW)?

Assistance for customers with Home 22 models charging at lower amperage than expected.

If the charger is set to max charging i.e., 32amps, this may be all the vehicle can accept from an AC charger. Most 3-phase vehicles will only charge at 16amps per phase (11kW/48amps). This is not to be confused with DC max charge rate which can range from 50-350kW.