I'm an Installer

Support information for our approved installers.

I'm an Installer

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WiFi Setup

WiFi Setup questions for installers.

Why is a newly installed charger showing a fault and not resetting?

Support for installers having issues with a newly installed unit.

Where do I find my installer PIN?

Locating your unique installer PIN.

Why can the customer only charge at 16 amps even though I set the charger to 32 amps?

Support for installers having issues with 32 amp charging.

Why am I having trouble terminating my supply cable into Home Series chargers?

Support for installers setting up supply cables.

I'm having trouble installing and pairing the Energy Manager, what do I do?

Advice for installers troubleshooting an Energy Manager installation.

Load Management

Load management questions for installers.

How do I update the chargepoint firmware if the customer has no WiFi access?

How to upgrade the firmware if you lack WiFi access at the customer site.

How do I identify the correct chargepoint at a site with multiple chargers?

Information for installers needing to locate a specific chargepoint.

How do I get support as an installer?

Support details for installers.

Electrical Protection

Electrical protection questions for installers.

Are Simpson & Partners chargers solar compatible?

Solar compatibility information for installers.

Amperage and Currents

Questions about amperage and currents for installers.