A weak Wi-Fi signal can prevent your charger from staying connected to the internet. This can affect features like remote access, usage data not being collected and firmware updates.
Why a Strong Signal Matters:
Your charger relies on a consistent internet connection to work properly with the app and smart tariffs like Octopus Intelligent. It also uploads usage data to the cloud allowing you to view it in the Simpson & Partners app later, but at present the data isn't stored locally, meaning if its not uploaded its lost forever. If the signal is weak or unstable, you may notice disconnects, delayed updates, or loss of control through the app.
Options to Improve Wi-Fi Signal:
- Move Your Wi-Fi Router Closer
Place your router as close as possible to your charger. Wi-Fi signals weaken with distance and can be blocked by thick walls, doors, or metal structures. - Use a Wi-Fi Booster or Repeater
A Wi-Fi booster (also called a range extender) can help cover weak areas by picking up and rebroadcasting your Wi-Fi signal. Place it midway between your router and charger. - Install a Mesh Wi-Fi System
Mesh systems use multiple access points around your home to create strong, reliable Wi-Fi coverage. This is often more effective than a single router, especially in large homes or buildings with thick walls. - Use a Powerline Adapter or Ethernet Cable
Powerline adapters send internet through your home’s electrical wiring. Plug one adapter into a socket near your router and another near your charger to improve connectivity.
Alternatively, you can run a dedicated ethernet cable to the charger location and connect a Wi-Fi access point for a stable connection. - Upgrade Your Charger to Support Ethernet
Some versions of the charger can be upgraded to include an ethernet port. If Wi-Fi problems are ongoing, using a wired connection directly to your router is the most reliable option. Contact Simpson & Partners support to discuss upgrade options. - Use a 4G to Wi-Fi Router
If your home internet is unreliable or unavailable in the charger location, consider installing a 4G to Wi-Fi router. This device uses a mobile SIM card to provide internet access over a separate connection.
A strong Wi-Fi signal is vital for your charger to stay connected, upload usage data, and work with smart tariffs. If issues continue after trying the steps above, contact your network provider for help.
