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    Minor — degraded performance: Locking pin to engagement issueView status

    Welcome to support

    Support by product series

    System status(active incident)

    Quick links.

    Our most-read articles and shortcuts to common tasks.

    Forgotten PIN

    Request your charger PIN to be sent to your email.

    Charger Offline

    Troubleshoot a charger that has dropped connection.

    Won’t Connect to Wi-Fi

    Steps to reconnect your charger to your Wi-Fi network.

    Reset Your Charger

    How to completely reset your charger to factory settings.

    Add Tariff Prices

    Set your electricity tariff prices for accurate cost tracking.

    RCBO Tripping

    Diagnose and resolve a charger tripping the RCD/RCBO.

    Need more help?

    Can’t find what you’re looking for in the support hubs, or need help troubleshooting an issue? Our friendly, knowledgeable support team is here to help.

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    09.00hrs – 16.30hrs GMT

    01285 425339