Why Won’t My Car Recognise the Charger or Cable?

Sometimes, the charger doesn’t acknowledge that a car is connected. This means that it won't start the charge either imediately or on your schedule. Smart tarriff's such as Inteligent octopus will also not work correctly.

Common Causes

1. Cable not fully inserted
2. Cable not compatible or damaged.
3. Car not in “ready to charge” state (gear not in park, ignition on, etc.).
4. Fault with the car’s onboard charger hardware.
5. 12V battery too low to initialise charging electronics.

Steps to Fix the Issue

1. Check the Connection
   • Push the plug in firmly until it clicks.
2. Inspect the Port and Cable
   • Look for damage or dirt.
   • Try a different cable.
3. Put the Car in the Correct State
   • Ensure the vehicle is in “Park” and switched off.
4. Restart the Car
   • Lock/unlock and retry.
5. Test at Another Charger
   • Confirms whether it’s the car or cable causing the issue.

Summary

• No recognition = connection or 12V issue.
• Re-seat, clean, and try another charger if possible.

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