Why Isn’t Octopus Intelligent Working as Expected?
2 min read
If your Octopus Intelligent setup isn’t functioning correctly—such as charging not starting at the expected time or the app displaying incorrect information—there are a few common causes to investigate. Follow the steps below to get things back on track.
Steps to Troubleshoot
1. Check Internet Connection
Octopus Intelligent requires your charger to be connected to a stable internet connection.
- Make sure your charger is online in the Simpson & Partners app
- If the signal is weak, try moving your router closer or use a Wi-Fi booster
2. Confirm Setup in the Octopus App
Make sure your charger is fully and correctly linked in the Octopus app.
- Your serial number and PIN (from the Simpson & Partners app) must be entered accurately
- Check that your charger is online in the Octopus app
3. Restart Devices
Try restarting all relevant devices to clear temporary connection issues:
- Charger
- Phone
- Wi-Fi router
If Problems Continue
If the above steps don’t resolve the issue:
- Reconnect your charger to Wi-Fi using the Wi-Fi Setup Guide
- Remove and re-add the charger in the Octopus app
- Contact Simpson & Partners support for further assistance
Summary
Octopus Intelligent relies on four key things to function properly:
- A stable internet connection
- A compatible (V2 or V3) charger
- Updated firmware
- Correct configuration in the Octopus app
Checking each of these areas will resolve most issues and help your smart charging work reliably.