Why Is My Car Not Receiving Power Even Though the Charger Is On?

If your charger lights are showing as normal but the car isn’t charging, it usually means the charger and vehicle aren’t communicating properly.

Common reasons

• The car isn’t requesting charge (battery full, timer active, or charge limit set).
• Cable not fully connected or is damaged.
• Vehicle charging fault.
• Smart charging schedule is active.
• Power supply limit reached.

Steps to fix the issue

1. Check your car’s settings
   • Make sure charging is enabled.
   • Confirm there’s no charge limit or timer preventing charging.
2. Inspect the cable connection
   • Remove the charging plug and firmly re-insert it until it clicks.
   • Check both ends are fully inserted.
   • Look for dirt, damage, or debris on the connectors.
3. Override smart charging schedules
   • Press the button on the charger to override.
   • Open the Simpson & Partners app to check if a schedule is active.
   • If using a smart tariff (e.g. via your energy provider’s app), confirm it is working correctly.
   • Try starting charging again after overriding.
4. Try another vehicle or cable (if available)
   • This helps identify whether the issue is with the car, the charger, or the cable.
5. Check charger status in the app
   • If the app shows the charger is “ready” but the car still does not respond, the issue is usually on the vehicle side.

Quick summary

• Normal lights but no charging = communication problem.
• First check your car’s charging settings and the cable connection.
• Override smart schedules and retry.
• If the charger shows “ready” but your car won’t charge, the issue is likely with the vehicle.

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