Why Does My Charger Keep Cutting Out During Charging? — Support

If your charger starts normally but then cuts out after a while, it usually means there’s an intermittent fault. The charger is designed to stop for safety if something isn’t stable.

Common reasons

Supply overload or voltage drop.
Loose or damaged cable connection.
Vehicle-side fault or software bug.

Steps to fix the issue

Try removing the schedule,
- Open the Simpson & Partners app.
- Turn off/disable the schedule
- If charging works normally in Imediate Charge mode, the issue may be with a smart charging schedule .
Inspect the cable connection
- Unplug and firmly re-insert the charging cable until it clicks.
- Check for dirt, debris, or damage.
- If you have another cable, test with that.
Monitor your power use at home
- Running big appliances (ovens, showers, heaters) at the same time can cause voltage drops.
- Try charging when fewer appliances are in use.
Test with another vehicle (if possible)
- If the same issue happens with different vehicles, it’s more likely the charger or supply.

Quick summary

Charging that cuts out mid-session is usually caused by heat, supply issues, or a loose connection.
First, try manual mode and check the cable.
If the problem keeps happening, ask an electrician to check your supply or contact Simpson & Partners support.

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