Networking
What Does “Cloud Disconnected” Mean in the App?
2 min read
The “Cloud Disconnected” message in the Simpson & Partners app means your charger is not currently connected to the internet. While charging manually and local schedules will work, features such as; remote control (outside of Bluetooth range), data recording, and smart charging modes will not function until the connection is restored.
Why This Happens
- The charger has lost its Wi-Fi connection
- Your home internet is down or unstable
- A temporary server or network issue
How to Fix the Issue
1. Check if the Charger is Connected to Wi-Fi
- Open the Simpson & Partners app
- Go to Settings > Info
- If the charger appears offline, follow the Wi-Fi Setup Guide to reconnect
2. Test Your Home Internet
- Use another device (e.g. a phone or laptop) to check your internet connection
- If other devices aren’t working, restart your Wi-Fi router
3. Restart the Charger
- Turn off the charger at the isolator switch or circuit breaker
- Wait 10 seconds, then turn it back on
- Allow a few minutes for it to reconnect to the cloud
5. Confirm Wi-Fi Signal Strength
- If the charger is far from your router or behind thick walls, signal may be too weak
- To improve this:
- Move your router closer to the charger
- Use a Wi-Fi booster near the charger for better coverage
Summary
The “Cloud Disconnected” message means your charger cannot access the internet. This affects remote features and smart functionality. Follow the steps above to reconnect, or contact your internet provider for more assistance.