Tethered Cable Troubleshooting

If you’re experiencing issues with your Simpson & Partners charger, follow these steps to help identify and resolve the problem:

1. Check the charging cable

• Inspect the cable for any blue residue or dirt.
• If you find any, power off the charger and carefully clean the cable before attempting to charge again.

2. Test with another vehicle

• If possible, try charging a different car using the same charger.
• This helps determine whether the issue is with your vehicle or the charger itself.

Next steps:

• If the problem persists after cleaning the cable and testing with another car, contact our support team for further assistance.

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