GeneralCar Charging
Socket Troubleshooting
2 min read
If you are experiencing issues with your car charging and you have an unteathered version of our charger, follow the steps below to troubleshoot:
1. Ensure the cable is fully inserted
- Make sure the charging cable is properly connected.
- If the cable isn’t fully inserted, the charger will show a white light instead of a blue light, which indicates it has detected the car is connected.
- If the cable still won’t fully insert, press the lock/unlock button to reset the motor lock and allow the cable to engage.
2. Check schedules
- Ensure that neither the charger nor the car has an active charging schedule that could prevent charging.
- If you are using Octopus Intelligent, make sure it is properly connected, as their system controls the charging schedule.
3. Test with another cable
- If possible, try using a different charging cable to rule out any issues with the cable itself.
4. Test with another car
- If available, try charging a different vehicle. This helps determine whether the issue is with the charger or the car.