Slower Charge Troubleshooting

If your charger is charging slower than usual, follow these steps to identify and resolve the issue:

1. Check your car

• Ensure that charge limits are not set in your vehicle.

2. Check the Simpson & Partners app

• In the app settings, verify that the charge limit option is not restricting charging speed.

3. Check your Energy Manager

• If you have a wireless Energy Manager, ensure it has sufficient battery.
• A drained Energy Manager will limit charging for safety reasons.

4. Check your household power usage

• If your house is using a lot of power, the charger may temporarily reduce charge speed until enough power is available.

5. Test with another car or cable

• If possible, try charging a different car or using another cable to rule out issues with the car or cable.

‍