Schedule Troubleshooting
2 min read
If you are having issues with the schedule within the simpson and Partners app, please follow the below troubleshooting steps to help resolve these.
For all vehicles:
1. Ensure the cable is fully inserted
- Remove and reinsert the charging cable to make sure it’s properly connected.
2. Check for conflicting schedules
- Open the Simpson & Partners app and review your charging schedules.
- Make sure there are no overlapping or conflicting schedules that could prevent charging from starting.
VW-specific issue:
Some VW vehicles are known to have a “deep sleep” issue, where the car does not wake up automatically to start a charging session. If you are experiencing this, try the following:
1. Set the charging schedule in the car
- Instead of using the charger’s schedule, set your preferred charging times directly in your VW’s onboard system.
2. Wake the car manually
- Lock and unlock the car using the key fob or central locking system to wake it from deep sleep.
Using Octopus Intelligent:
If you are using Octopus Intelligent, please note that the charging schedule is controlled by their system. This means your car may charge outside of traditional off-peak hours, depending on the energy available and cost optimization.
Following these steps usually resolves the issue. If the problem continues, contact our support team for further assistance.