Smart TariffCar Charging
Octopus Intelligent Charger Troubleshooting
2 min read
If you are using Octopus Intelligent, follow these steps to resolve common issues:
1. Check the charger’s internet connection
- Ensure your charger is connected to Wi-Fi. A stable connection is required for Octopus Intelligent to manage charging schedules properly.
2. VW known issues
- Some VW vehicles may have a “deep sleep” issue, where the car does not wake automatically to start charging.
- To resolve this, set the charging schedule in the car itself or wake the car manually by locking and unlocking it with the key fob.
3. Reset connection with Octopus
- If charging does not start as expected or schedules seem incorrect, try resetting the connection with Octopus to refresh your charger’s schedule and ensure it is communicating correctly with their system.