Network Not Appearing in App

If your network doesn’t show up when trying to connect your charger, follow these steps:

1️⃣ Check Your Wi-Fi Band

• Make sure your network is 2.4 GHz.
• Important: The charger only supports 2.4 GHz networks. 5 GHz networks will not appear.

2️⃣ Verify Network Type

• Some routers have mixed or combined networks (2.4 GHz + 5 GHz under the same name).
• This can confuse the charger — it may not detect the correct band.
• If possible split your network so it broadcasts a seperate 2.4GHz Chanel)

3️⃣ Move the Router Closer

• Ensure the charger is within range of the 2.4 GHz Wi-Fi signal.
• Walls, floors, and other electronics can weaken the signal.

4️⃣ Use a Booster if Needed

• If the signal is weak, consider installing a Wi-Fi booster to extend coverage.

5️⃣ Try Adding the Network Manually

• In your app, select “Add Network Manually” and enter the network name (SSID) and password.
• This can help if the network isn’t broadcasting properly or is hidden.

6️⃣ Restart the Charger and Router

• Power cycle the charger: turn it off and back on.
• Sometimes, this refreshes the network scan and resolves connectivity issues.

💡 Quick Tips:

• Double-check the Wi-Fi password. A typo can prevent the network from connecting.
• Make sure no MAC address filters are blocking the charger on the router.
• After making changes, always rescan for networks in the app.

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