Car Troubleshooting

If your car is not charging, follow these steps:

1. Check for schedules

• Ensure that there are no charging schedules set on your car that might prevent it from starting a session.

2. Check charge limits

• Verify that the car isn’t set to limit charging (e.g., battery set to stop charging below 100% or a maximum charge level).

3. Check the car’s 12V battery

• Make sure your car’s 12V battery is fully charged, as a low 12V battery can prevent the car from starting a charging session.

4. Locked cable in car

• If the cable is locked in your car, this is controlled by the vehicle and not the charger.
• Check your car’s charge flap or user manual for instructions on how to unlock the cable.

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